So things have been okay with this company until yesterday. I was denied a loan they them because I had a delinquent payment yet they do auto draft.
Turns out they gave everyone in Houston a deferred payment due to Hurricane Harvey and I was supposed to make arrangements for the deferred payment which I never did figuring they would just add it to the last payment. Now keep in mind I never asked for this deferred payment and I understand trying to help the community. But it should have been the customer’s choice. I luckily was not affected and did not need it.
It gets worse. I paid on the spot and told I would most likely be approved for the 1000 I was asking for because my previous loan back in April was approved for 5,000 and only using 2200 of which has been paid back at 400 a month. Guess what they offered?
345 loan. I will do business elsewhere if that is how they treat customers that pay!
Reason of review: Poor customer service.